Reporting Results: We understand the high level of anxiety associated with paternity testing and in order to expedite the results we have several options available for you to receive your results as soon as the test is complete. 
You can receive the results via:

• Mail
• Phone: Will call with password
• E-mail
• Online

We can safely give your results over the telephone if you properly identify yourself by answering case-sensitive questions and giving us your password. (For confidentiality purposes, we will not acknowledge that your case exists until you answer these questions). We can be reached by telephone toll free at 866-344-8378. Our client service telephone hours are from 6:00 a.m. to 6:00 p.m. (West Coast) 7 days a week or via e-mail.

We understand that making purchase online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide. Paternity Experts uses the industry-standard SSL (secure socket layer) technology to protect your financial transaction.  This protects both your credit card and other information from eavesdroppers. Once we receive your information, we store it behind a firewall and encrypt your sensitive credit card information.  We do not trade or sell your personal information to anyone.  For more details, please see our privacy policy.

Paternity Experts Refund Policy:

Cancellation on same day as order:
Refund = Cost of Product/Service LESS shipping or postage charges incurred.

Cancellation within one month of order date:
To get a partial refund, the kit must be returned to our office unopened with 30 days of the order date. No refund will be issued until the kit is returned. Refund = Cost of Product/Service LESS shipping charges LESS $25 service fee.

Cancellation after one month of order date:
Kit is NON-REFUNDABLE if client has not returned the unopened the kit after one month of purchase.

Cancellation of Legal Testing:
Refund = Cost of Service LESS $50 per person service fee

Samples must be returned to Genetic Identity-Paternity Experts for testing within six (6) months of purchase.  Any extensions on that time frame must be approved in writing by Genetic Identity-Paternity Experts.

-All personal cases are closed three (3) months after the initial test.  After three (3) months, a new test must be ordered.  There will be no add-ons to a test that is more than three (3) months old.

-We will provide one (1) signed copy of results.  Additional reports can be mailed at a rate of $5.00 per copy.  There is no charge for additional emailed reports.  Reports must be requested within 30 days of test completion.

-Genetic Identity-Paternity Experts will not provide reports on closed cases. 

-Genetic Identity-Paternity Experts is not responsible for lost or misdirected mail.

-If Genetic Identity-Paternity Experts receives your sample and it is non compliant, we will attempt to contact you.  If you submitted an FTA card sample, you will have the option of purchasing a new kit for collection ($10.00), or testing the sample at your own risk.  If a non compliant FTA card sample fails, the cost to recollect is $35.00 per sample.  To submit a new forensic sample for testing, the cost is $80.00 per sample.  In the case of $99.00 tests, the recollection prices will apply to any failed sample.